Positive Customer Experience – Sales
As a Johannesburg Recruitment Agency, we feel that customer service poses a challenge to every organisation, and requires continuous focus, adaptation and a simple systematic approach. Flavio Martins, the VP of Operations and Customer Service at DigiCert Inc, states that customer experience involves every process including before, during, and after the Sale. He notes further […]
Sales Force Recruitment & Difficult Customers
Sales Force Recruitment to cater for difficult customers – “Your most unhappy customers are your greatest source of learning.” – Bill Gates Every Salesperson is required to deal with unhappy customers and problem resolution, which may lead to the Salesperson becoming demotivated and the potential loss of a customer. Psychologist Sherrie Campbell argues that “sticking it […]