Advice to turn the tide - Sales made simple: (Some easy steps to follow)

1. The quality of information you receive will be determined by the effectiveness of your questions. (probing phase)
2. How good your questions are, will play a major role in identifying needs and relating product knowledge back to them. Result = personal sales suc...cess. (supporting phase)
3. The more concise and relevant the information/product knowledge you impart, the better your odds are of closing the deal. (closing phase)

Good luck with the sales!