Sales Fraternity Blog

Showing Tag: "sales training" (Show all posts)

Dealing with Difficult Customers

Posted by Ross Devine on Monday, September 12, 2016, In : Sales Hints & Tips 

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

 

Every Salesperson is required to deal with unhappy customers and problem resolution, which may lead to the Salesperson becoming demotivated and the potential loss of a customer. Psychologist Sherrie Campbell argues that “sticking it out requires a strategy for dealing with difficult people, self-restraint and an ability to keep power in the relationship.” Customer Service requires techniques and s...


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Telemarketing Tips

Posted by Ross Devine on Wednesday, July 20, 2016, In : Sales Hints & Tips 

Telemarketing requires you to market your company’s products or services by means of phone calls to potential customers. The ‘Business by Telephone’ process involves PLANNING AHEAD, a POSITIVE ATTITUDE, PRACTICE, and finally making the CALL.

 1.      PLAN AHEAD

·         It is important to prepare a SCRIPT before jumping into the cold-calling process. This will ensure that you are providing the customer with well thought out and out-of-the-box information. Kathy Sisk – who is a con...


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Positive Customer Experience

Posted by Ross Devine on Tuesday, July 12, 2016, In : Sales Training Advice 

Customer Service poses a challenge to every organisation, and requires continuous focus, adaptation and a simple systematic approach. Flavio Martins, the VP of Operations and Customer Service at DigiCert Inc, states that customer experience involves every process including before, during, and after the Sale. He notes further that majority of customers who leave a company, do so because they feel undervalued. Organisations need to therefore adopt a Customer Service Strategy that guarantees tha...


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Common Attributes of the Most Successful Sales Leaders in the World

Posted by Ross Devine on Monday, April 29, 2013, In : Sales Hints & Tips 
Common Attributes of the Most Successful Sales Leaders in the World

One of the trickiest job positions in the world is being a sales leader. Once you’ve managed to climb up the corporate ladder and grown professionally from being a sales agent to a sales manager or sales team leader, you need to stay on top of your game. How can you do just that? How can you motivate an entire team to boost their own sales and have it reflect perfectly on you as a team leader? In order to achieve this, you ...

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Cold Calling Made Easy!

Posted by Ross Devine on Monday, April 22, 2013, In : Sales Hints & Tips 

In a world of Twitter, Facebook, Amazon, Google and other popular websites, does a traditional sales method like cold calling still have its place in the business industry? Definitely. Despite the complaints of customers receiving telemarketing calls which most think are annoying and a big waste of time, it still is an effective way to close a sale from a marketer’s point of view. No matter what type of product or service it is that you are offering to your customers, cold calling or tele...


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Dress Code and the Interview Process?

Posted by Ross Devine on Sunday, April 21, 2013, In : Interview Hints & Tips 

Are you a job seeker who is fresh out of college? Or maybe you have reached that point in your career when you are in dire need of a new working environment? You could also be in between jobs and looking for a better career opportunity. No matter which of these categories you fall under, the one thing that you should ace is that job interview.

When you’re applying for any type of job position, you are usually in competition with several other applicants. If all the candidates’ resumes...


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Recognise your faults and change!!

Posted by Ross Devine on Tuesday, May 22, 2012, In : Sales Training Advice 
Mentoring and achieving sales results with your team, requires more than just a regular verbal scolding. Recognise the weaknesses in your sales team members...then work with them to rectify their faults. A top sales performer in todays world, can't afford to have any flaws. Keep on selling!


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A view on Sales Behaviour

Posted by Ross Devine on Monday, May 30, 2011, In : Sales Training Advice 


The nay sayer’s claim that advances in technology will displace the

need for field operating salespeople. Nothing however, could be

further from the truth! What has happened is that increased

business complexity, the high risk of inappropriate decision-making

and diminished differentiation between products and services has

increased the importance of sales executives, not as purveyors of

product information, but as effective, professional solutions

providers...


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No more Cold Calls!

Posted by Ross Devine on Sunday, December 12, 2010, In : Sales Hints & Tips 
How many times have you heard.."you must prospect more, you need to make more cold calls". How antiquated, the word "cold" says it all. Rather spend time segmenting and researching your market to identify real needs of the prospects, so that by the time you make contact, you are making a "hot" call.

Good luck in the prospecting...


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Time to get off your Soap Box!

Posted by Ross Devine on Monday, December 6, 2010, In : Sales Training Advice 
So often Sales Leaders forget what it was like to be on the 'battle' ground. More sales are lost through mismanagement than through lack of product or skills training. Lead by example; make a few cold calls your self, handle a few client complaints, motivate your staff, listen to their needs, be bold in the eyes of your staff and every now and then take a risk based on their advice and embrace the change. Tell your staff when they have done well, delegate responsibility and empower them to su...
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About Me


Ross Devine A sales leader who for over two decades mentored to sales and marketing leaders in growing their market share. A B2B/B2C sales trainer and specialist in the DM/MLM arena. A sales recruitment advisor, to top blue chip corporates.