Sales Fraternity Blog

Showing Tag: "sales recruitment" (Show all posts)

Dealing with Difficult Customers

Posted by Ross Devine on Monday, September 12, 2016, In : Sales Hints & Tips 

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

 

Every Salesperson is required to deal with unhappy customers and problem resolution, which may lead to the Salesperson becoming demotivated and the potential loss of a customer. Psychologist Sherrie Campbell argues that “sticking it out requires a strategy for dealing with difficult people, self-restraint and an ability to keep power in the relationship.” Customer Service requires techniques and s...


Continue reading ...
 

How to Be a Go-Getter

Posted by Ross Devine on Monday, September 12, 2016, In : Sales Hints & Tips 

“Intelligence without ambition is a bird without wings” Salvador Dalí

 

The Cambridge Dictionary defines a Go-Getter as “someone who is very energetic, determined to be successful, and able to deal with new or difficult situations easily.” Becoming a Go-Getter involves three simple steps: the first is setting a goal, the second involves taking the steps that will guide you to achieving your goal, and the third involves reaching the goal. All the characteristics of a Go-Getter...


Continue reading ...
 

Telemarketing Tips

Posted by Ross Devine on Wednesday, July 20, 2016, In : Sales Hints & Tips 

Telemarketing requires you to market your company’s products or services by means of phone calls to potential customers. The ‘Business by Telephone’ process involves PLANNING AHEAD, a POSITIVE ATTITUDE, PRACTICE, and finally making the CALL.

 1.      PLAN AHEAD

·         It is important to prepare a SCRIPT before jumping into the cold-calling process. This will ensure that you are providing the customer with well thought out and out-of-the-box information. Kathy Sisk – who is a con...


Continue reading ...
 

Positive Customer Experience

Posted by Ross Devine on Tuesday, July 12, 2016, In : Sales Training Advice 

Customer Service poses a challenge to every organisation, and requires continuous focus, adaptation and a simple systematic approach. Flavio Martins, the VP of Operations and Customer Service at DigiCert Inc, states that customer experience involves every process including before, during, and after the Sale. He notes further that majority of customers who leave a company, do so because they feel undervalued. Organisations need to therefore adopt a Customer Service Strategy that guarantees tha...


Continue reading ...
 

“To Degree, or not to Degree?”

Posted by Jeande Luck on Tuesday, June 7, 2016, In : Sales Recruitment Advice 

A successful Sales person knows that they can grow their income with the help of a ‘Golden Key’ know as commission… But does a degree guarantee a Sales person a higher salary? According to the United States Department of Labour, the tenth highest earning occupation that does not require a degree, is a career in Sales. Well-known companies such as Google, Penguin and Ernst & Young, have done away with only hiring graduates with a tertiary education as “there is no evidence that success...


Continue reading ...
 

How to Stay Motivated in Sales

Posted by Ross Devine on Friday, May 9, 2014, In : Sales Hints & Tips 

Sales people are generally known to be perky, full of enthusiasm, have a gift of gab and the privilege of earning commission after commission. Although these are all part and partial to the job, there are also challenges faced by those who are in the sales industry. Here, we will try to enumerate what these challenges are. We will also be dishing out tips on how you can stay motivated in sales if you are going through any type of difficulty in the job.

The Challenges Faced by Sales People  ...
Continue reading ...
 

How to become a 'Rainmaker'

Posted by Ross Devine on Tuesday, September 10, 2013, In : Sales Hints & Tips 

The first time that you join an organization, your goal should not simply be to show up for work and receive one pay check after another. You joined the company in the first place to be part of its growth, and allow the organization to be the start of your professional career. At some point, you’d want to take on new tasks and play a bigger role in the business. One such role that you may want to take on is becoming a rainmaker. Read on to find out what it is, which tasks are involved whe...


Continue reading ...
 

Employer Induction of New Sales Staff

Posted by Ross Devine on Friday, July 5, 2013, In : Sales Recruitment Advice 

You just got hired as part of a company’s sales staff. It’s your first day and one harassed-looking employee got assigned to give you the orientation. It turned out that there’s no computer, no phone and not much of anything on the ‘desk’ that is supposed to be the new hire’s office. 

This is one possible scenario that you need to prepare for as a new hire. Although there are some companies which conduct thorough orientation sessions for new hires, most of them are ill-prepared...


Continue reading ...
 

Recognise your faults and change!!

Posted by Ross Devine on Tuesday, May 22, 2012, In : Sales Training Advice 
Mentoring and achieving sales results with your team, requires more than just a regular verbal scolding. Recognise the weaknesses in your sales team members...then work with them to rectify their faults. A top sales performer in todays world, can't afford to have any flaws. Keep on selling!


Continue reading ...
 

Know when to stop talking!!

Posted by Ross Devine on Monday, January 16, 2012, In : Sales Hints & Tips 
Over-closing - It is not uncommon for sales people to talk their customers into closure then carry right on and talk them out again. You can over-do closing and it requires a close sensitivity to avoid this trap.
It is often the fear of the other person saying 'no' that causes a sales person to keep on talking...embrace silence. Good luck with the closing!


Continue reading ...
 

Time to get off your Soap Box!

Posted by Ross Devine on Monday, December 6, 2010, In : Sales Training Advice 
So often Sales Leaders forget what it was like to be on the 'battle' ground. More sales are lost through mismanagement than through lack of product or skills training. Lead by example; make a few cold calls your self, handle a few client complaints, motivate your staff, listen to their needs, be bold in the eyes of your staff and every now and then take a risk based on their advice and embrace the change. Tell your staff when they have done well, delegate responsibility and empower them to su...
Continue reading ...
 
 
vBulletin stats

About Me


Ross Devine A sales leader who for over two decades mentored to sales and marketing leaders in growing their market share. A B2B/B2C sales trainer and specialist in the DM/MLM arena. A sales recruitment advisor, to top blue chip corporates.