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Showing category "Sales Hints & Tips" (Show all posts)

Dealing with Difficult Customers

Posted by Ross Devine on Monday, September 12, 2016, In : Sales Hints & Tips 

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

 

Every Salesperson is required to deal with unhappy customers and problem resolution, which may lead to the Salesperson becoming demotivated and the potential loss of a customer. Psychologist Sherrie Campbell argues that “sticking it out requires a strategy for dealing with difficult people, self-restraint and an ability to keep power in the relationship.” Customer Service requires techniques and s...


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How to Be a Go-Getter

Posted by Ross Devine on Monday, September 12, 2016, In : Sales Hints & Tips 

“Intelligence without ambition is a bird without wings” Salvador Dalí

 

The Cambridge Dictionary defines a Go-Getter as “someone who is very energetic, determined to be successful, and able to deal with new or difficult situations easily.” Becoming a Go-Getter involves three simple steps: the first is setting a goal, the second involves taking the steps that will guide you to achieving your goal, and the third involves reaching the goal. All the characteristics of a Go-Getter...


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Telemarketing Tips

Posted by Ross Devine on Wednesday, July 20, 2016, In : Sales Hints & Tips 

Telemarketing requires you to market your company’s products or services by means of phone calls to potential customers. The ‘Business by Telephone’ process involves PLANNING AHEAD, a POSITIVE ATTITUDE, PRACTICE, and finally making the CALL.

 1.      PLAN AHEAD

·         It is important to prepare a SCRIPT before jumping into the cold-calling process. This will ensure that you are providing the customer with well thought out and out-of-the-box information. Kathy Sisk – who is a con...


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How to Stay Motivated in Sales

Posted by Ross Devine on Friday, May 9, 2014, In : Sales Hints & Tips 

Sales people are generally known to be perky, full of enthusiasm, have a gift of gab and the privilege of earning commission after commission. Although these are all part and partial to the job, there are also challenges faced by those who are in the sales industry. Here, we will try to enumerate what these challenges are. We will also be dishing out tips on how you can stay motivated in sales if you are going through any type of difficulty in the job.

The Challenges Faced by Sales People  ...
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The 'Sales' Champ

Posted by Ross Devine on Monday, November 25, 2013, In : Sales Hints & Tips 

In Software Advice’s recent article, Psychological Profiles of the Dream Team: The Champ (and the Chip), they describe the character profile of the ideal, high-performing salesperson. 

Champs are most successful in sales, management, C-suite executive and political roles. Champs are optimistic and charismatic. They love conversing and engaging with people, and are naturally skilled at reading them. Champs believe in themselves and the team they are on.

More mature Champs can overcome so...


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How to become a 'Rainmaker'

Posted by Ross Devine on Tuesday, September 10, 2013, In : Sales Hints & Tips 

The first time that you join an organization, your goal should not simply be to show up for work and receive one pay check after another. You joined the company in the first place to be part of its growth, and allow the organization to be the start of your professional career. At some point, you’d want to take on new tasks and play a bigger role in the business. One such role that you may want to take on is becoming a rainmaker. Read on to find out what it is, which tasks are involved whe...


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Common Attributes of the Most Successful Sales Leaders in the World

Posted by Ross Devine on Monday, April 29, 2013, In : Sales Hints & Tips 
Common Attributes of the Most Successful Sales Leaders in the World

One of the trickiest job positions in the world is being a sales leader. Once you’ve managed to climb up the corporate ladder and grown professionally from being a sales agent to a sales manager or sales team leader, you need to stay on top of your game. How can you do just that? How can you motivate an entire team to boost their own sales and have it reflect perfectly on you as a team leader? In order to achieve this, you ...

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Cold Calling Made Easy!

Posted by Ross Devine on Monday, April 22, 2013, In : Sales Hints & Tips 

In a world of Twitter, Facebook, Amazon, Google and other popular websites, does a traditional sales method like cold calling still have its place in the business industry? Definitely. Despite the complaints of customers receiving telemarketing calls which most think are annoying and a big waste of time, it still is an effective way to close a sale from a marketer’s point of view. No matter what type of product or service it is that you are offering to your customers, cold calling or tele...


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Know when to stop talking!!

Posted by Ross Devine on Monday, January 16, 2012, In : Sales Hints & Tips 
Over-closing - It is not uncommon for sales people to talk their customers into closure then carry right on and talk them out again. You can over-do closing and it requires a close sensitivity to avoid this trap.
It is often the fear of the other person saying 'no' that causes a sales person to keep on talking...embrace silence. Good luck with the closing!


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Focus on servicing your clients!!

Posted by Ross Devine on Monday, January 16, 2012, In : Sales Hints & Tips 

It’s amazing how most sales leaders are always talking about prospecting and finding new business potential. When in reality 90% of companies are not talking too or exploiting their existing client relationships. Just like you, the client, has very little wish to start all over in a new relationship. Do what you do better and keep on listening to your clients needs. If you want to turn the tide start focusing on service…Have a great 2012 and keep on closing!



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Don't over sell!

Posted by Ross Devine on Saturday, March 19, 2011, In : Sales Hints & Tips 

You have the gift of the gab, the methodology you have down pat, you look the part & you know your product, yet the sales are still not coming in.. Look past the obvious factors required to be a good sales person, look deep within yourself and ask; Do I really have the clients best interest at heart? Do I have empathy ...for the clients problems? Do I genuinely want to provide a solution that is going to show the client an appreciable return on investment? These are just some of the questions...


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Turn the tide!

Posted by Ross Devine on Saturday, March 19, 2011, In : Sales Hints & Tips 
 
Advice to turn the tide - Sales made simple: (Some easy steps to follow)

1. The quality of information you receive will be determined by the effectiveness of your questions. (probing phase)
2. How good your questions are, will play a major role in identifying needs and relating product knowledge back to them. Result = personal sales suc...cess. (supporting phase)
3. The more concise and relevant the information/product knowledge you impart, the better your odds are of closing the deal. (clos...

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No more Cold Calls!

Posted by Ross Devine on Sunday, December 12, 2010, In : Sales Hints & Tips 
How many times have you heard.."you must prospect more, you need to make more cold calls". How antiquated, the word "cold" says it all. Rather spend time segmenting and researching your market to identify real needs of the prospects, so that by the time you make contact, you are making a "hot" call.

Good luck in the prospecting...


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About Me


Ross Devine A sales leader who for over two decades mentored to sales and marketing leaders in growing their market share. A B2B/B2C sales trainer and specialist in the DM/MLM arena. A sales recruitment advisor, to top blue chip corporates.