Sales Fraternity Blog

Browsing Archive: September, 2016

Conflict Management & Resolution

Posted by Ross Devine on Monday, September 12, 2016, In : Sales Training Advice 

Study.com defines Conflict Management as “the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.Conflict in the workplace is inevitable and should be resolved as soon as possible. There

 

1.      Identify Sources of Conflict: The HR Council argues that it is important to understand the various sources of conflict, in order for an organisation to equip itself with the relevant tools needed to address the conflict. The types of conflict in the w...


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Dealing with Difficult Customers

Posted by Ross Devine on Monday, September 12, 2016, In : Sales Hints & Tips 

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

 

Every Salesperson is required to deal with unhappy customers and problem resolution, which may lead to the Salesperson becoming demotivated and the potential loss of a customer. Psychologist Sherrie Campbell argues that “sticking it out requires a strategy for dealing with difficult people, self-restraint and an ability to keep power in the relationship.” Customer Service requires techniques and s...


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How to Be a Go-Getter

Posted by Ross Devine on Monday, September 12, 2016, In : Sales Hints & Tips 

“Intelligence without ambition is a bird without wings” Salvador Dalí

 

The Cambridge Dictionary defines a Go-Getter as “someone who is very energetic, determined to be successful, and able to deal with new or difficult situations easily.” Becoming a Go-Getter involves three simple steps: the first is setting a goal, the second involves taking the steps that will guide you to achieving your goal, and the third involves reaching the goal. All the characteristics of a Go-Getter...


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About Me


Ross Devine A sales leader who for over two decades mentored to sales and marketing leaders in growing their market share. A B2B/B2C sales trainer and specialist in the DM/MLM arena. A sales recruitment advisor, to top blue chip corporates.